18F

As an experience design supervisor at 18F, I manage and coach a distributed team of writers and content designers. My supervisory duties include: scoping design projects, facilitating staffing decisions, helping my team find professional development opportunities, jumping through bureaucratic hoops, and promoting content strategy as a core design discipline.

Along with leading a team, I work on billable projects. Most recently, I developed the editorial vision, information architecture, and content strategy for the FBI’s Crime Data Explorer. As part of that effort, I led interviews and usability sessions with journalists, open data experts, criminologists, and members of law enforcement. You can read our findings and design principles on our wiki.

Earlier this year, I led an unconference session about fostering resilience and mental health in the workplace. (I wrote this personal essay beforehand.)

I am a core contributor to the 18F Content Guide. In 2016, I edited and reorganized the guide so it’s easier to read, understand, and add to in the future.

As the 18F onboarding lead, I helped launch the 18F Handbook, developed a roadmap for new hire training, managed Slack-based classes, and contributed to an open source checklist tool.

18F has been a great place to hone my research skills. In 2016, I conducted interviews and analysis to define best practices in government digital transformation. I’ve also hosted several content workshops remotely.

At the beginning of my two-year term, I developed the information architecture and content patterns for the U.S. EITI website.

Services

  • Leadership
  • Creative Direction
  • Content Design
  • Research
  • Strategy
  • Writing and Editing

Year